Refund policy for Dlavo  laundry.

At Dlavo, we are committed to providing high-quality, eco-friendly laundry services with customer satisfaction at the forefront. While we strive to ensure that every item we clean is treated with the utmost care, we understand that there may be instances where a refund is necessary. Below is our refund policy:

1. Satisfaction guarantee.

If you're not completely satisfied with your laundry service, please contact us within 48 hours of receiving your order, and we’ll work to resolve the issue. We offer a re-cleaning or partial refund depending on the nature of the concern.

2. Refund eligibility.

Refunds may be granted under the following circumstances:

Damaged or lost Items: If your clothing or items are damaged or lost during the cleaning process, please notify us immediately. We will either replace the item(s) or offer a full refund for the item(s) affected.

Incorrect services provided: If there is an error with the service you requested (e.g., items not cleaned according to your specifications), we will issue a refund or re-clean the items at no extra charge.

Service failures: If the laundry service did not meet the quality standards promised (e.g., items are returned dirty or improperly handled), we will either provide a full refund or re-service your items free of charge.

3. Non-refundable situations

Refunds will not be issued in the following cases:

Customer Errors  If incorrect laundry instructions were provided or if items were improperly prepared (e.g., not checking for stains before sending them in).

Minor discoloration or wear: Natural fading, color changes, or wear from regular laundry processes are not considered grounds for a refund.

Items Not collected: If items are not collected from the delivery service or if the delivery is missed due to customer unavailability.

4. How to request a refund.

To initiate a refund or request a re-cleaning:

1. Contact us: Reach out to our customer support team at support@dlavo.com or within 48 hours of receiving your laundry order.

2. Provide details: Please include your order number, a description of the issue, and any supporting photos if applicable.

3. Resolution process.: Our team will review your request and respond within 48 hours to offer a resolution.

5. Refund process.

If your refund request is approved:

* Refunds will be processed to the original method of payment.

* Processing time may take up to **7 business days**, depending on your payment provider.

6. Customer responsibility.

We reserve the right to refuse refunds in cases where customers repeatedly misuse the service or fail to adhere to our terms and conditions. We also ask that customers take reasonable care when preparing laundry for our service (e.g., emptying pockets, checking for delicate items).

7. Sustainability commitment.

As part of our ongoing commitment to sustainability, please remember that while we aim to resolve any service issues, our business model is built around minimizing waste and promoting eco-friendly practices. We appreciate your understanding as we work to ensure a sustainable, high-quality laundry service for all our customers.

8. Missing or damaged Items.

Claims must be submitted within 48 hours of delivery. Our liability for lost or damaged items is limited to

the lesser of: 10x the cost of the cleaning service for that item, or the fair market value of the item. We

do not accept liability for loose items left in pockets or bags.

If you have any questions about these policies, contact us at: support@dlavo.com